Exchange and Return Policy

Exchange & Return Policy

At RVW Baba Store, we aim to provide quality products and a smooth shopping experience. If you receive a damaged or defective product, you may request an exchange or return within 7 days of delivery.

1. Eligibility for Exchange or Return

An exchange or return request will be accepted only if:

The product is damaged or defective when received.
You notify us within 7 days of delivery.
The product has not been misused, altered, or intentionally damaged.
The product is returned with its original packaging, accessories, tags, and other items supplied with the order, where applicable.
You provide your order details and reasonable proof of the damage or defect.

2. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of delivery.

We may ask you to provide clear photographs or videos showing the issue so that we can verify the damage or defect.

After verification, we may provide:

A replacement/exchange of the product, subject to availability; or
A refund where a replacement is unavailable or otherwise appropriate.

3. Non-Returnable Conditions

Products may not be eligible for exchange or return if the issue is caused by:

Normal wear and tear.
Improper use or handling.
Accidental damage after delivery.
Unauthorized modification or repair.
Failure to follow the product's care or usage instructions.

4. Exchange Process

To request an exchange or return, please contact us through our official contact details and provide:

Order number.
Name and contact details.
Description of the damage or defect.
Photos or videos of the product and packaging, if requested.

Our team will review the request and provide further instructions.

5. Return Shipping

Where the product is confirmed to be damaged or defective, RVW Baba Store will arrange or bear the applicable return shipping cost, subject to our verification process.

6. Refunds

If a refund is approved, it will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

7. Important Notice

Please inspect your order immediately after delivery. Any claim for a damaged or defective product must be reported within 7 days from the date of delivery.

This policy does not affect any rights or remedies available to consumers under applicable law.